We're here to help with any questions you have!

Wildgrain Member Support

Our national shipping carrier at Wildgrain is UPS, although we sometimes use local carriers as well (such as OnTrac in California).&#xA0;The average time in transit for a Wildgrain Box is 1-3 business days, depending on how close you live to one of our fulfillment centers. <div id="isPasted" style="position: relative; padding-bottom: 56.25%; height: 0;">Got any suggestions or other questions? <a href="https://wildgrain.com/pages/contact" rel="noopener noreferrer" target="_blank">Contact us</a>! Need help? Call us at 617-702-2749 (Mon&#x2013;Fri, 10AM&#x2013;6PM EST) &#x2014; we&#x2019;re happy to assist!</div>

Our national shipping carrier at Wildgrain is UPS, although we sometimes use local carriers as well (such as OnTrac in California). The average time in transit for a Wildgrain Box is 1-3 business days, depending on how close you live to one of our fu

What carrier do you use for shipping?

Shipping 🚚

How does a Wildgrain membership work?

Why is Wildgrain a membership?

Why should I become a member?

Does the membership have a minimum time commitment?

Can I adjust my membership?

How much does a membership cost?

Why is Wildgrain more expensive than the same products at the supermarket?

When will my credit card be charged?

Is my credit card information secure?

Can I order a one-time Wildgrain Box?

Membership 🌾

What’s in a typical Wildgrain Box?

Will the Wildgrain Box products fit in my freezer?

Can I order individual products?

Can I customize my Wildgrain Box?

What kind of packaging does a Wildgrain Box have?

How long can the products stay in my freezer?

Are Wildgrain products flash frozen?

Is a smaller Wildgrain Box available?

Does freezer burn impact the products' quality?

How long can you store Wildgrain products?

Inside the Box 📦

How can I substitute in my next Wildgrain Box?

How can I customize items in my next Wildgrain Box?

How can I cancel my membership?

How can I delay my next Wildgrain box?

How can I order my next Wildgrain Box sooner than scheduled?

How can I reactivate my membership?

How can I choose add-ons for my next Wildgrain Box?

How can I remove add-ons from my next Wildgrain Box?

How can I gift a one-time Wildgrain Box?

How can I gift a Wildgrain E-Gift Card?

How can I see my order history?

How can I change my shipping address?

How can I change my delivery frequency?

How can I apply a discount code to my membership?

How do I reset my password?

Member Account 💻

Why are Wildgrain products healthier?

What does Wildgrain mean by "clean ingredients"?

Where does Wildgrain share ingredient lists & nutrition facts?

Does Wildgrain offer vegan products?

Does Wildgrain offer dairy-free products?

Does Wildgrain offer gluten-free or wheat-free products?

Does Wildgrain offer vegetarian products?

Does Wildgrain offer keto or low-carb products?

Does Wildgrain offer low-sodium or sodium-free products?

Does Wildgrain offer diabetes-friendly products?

Does Wildgrain offer kosher products?

Does Wildgrain use non-GMO ingredients?

Does Wildgrain use organic ingredients?

Does Wildgrain offer soy-free products?

What types of flour does Wildgrain use?

Does Wildgrain use whole wheat or whole grain flour?

Does Wildgrain use semolina flour?

Does Wildgrain use sprouted grain flour?

Does Wildgrain use ancient or heritage grain flour?

Where does Wildgrain source its flour?

Does Wildgrain flour contain glyphosate?

What types of oils does Wildgrain use?

Do Wildgrain breads contain added sugar?

Are all of Wildgrain's breads sourdough?

Does Wildgrain use commercial yeast?

Do Wildgrain products contain trans fat?

Does Wildgrain accommodate food allergies?

What's the Slow-Fermented Margherita Pizza diameter?

How does Wildgrain make its sourdough breads?

What's the difference between "sourdough" vs. "slow-fermented"?

Does Wildgrain offer slow-fermented pastas or pastries?

Does Wildgrain offer sourdough pastas or pastries?

Why do some Wildgrain sourdough loaves contain yeast?

Does Wildgrain offer halal products?

Is Wildgrain certified vegan?

Does Wildgrain use vegan sugars?

Is plant-based the same as vegan at Wildgrain?

What's the difference between plant-based and vegan at Wildgrain?

Are our plant-based products made on a dedicated vegan line?

Are the gluten-free products at Wildgrain made in dedicated gluten-free facilities?

Does Wildgrain offer both gluten-free and dairy-free items?

Ingredients & Nutrition 🍴

Where does Wildgrain ship to?

When will my Wildgrain Box arrive?

Do I need to be home to receive my Wildgrain Box?

Will my products stay cold in transit?

What if my Wildgrain Box arrives thawed?

What if my Wildgrain box arrives damaged or has missing or wrong items?

Should I refreeze products that arrive thawed?

How should I dispose of the dry ice in my Wildgrain Box?

How can I view the order status of my recent Wildgrain Box?

How can I track my Wildgrain Box delivery?

What if I need to change the order details of my recent Wildgrain Box?

What if the carrier says my Wildgrain Box is delivered, but it’s not on my doorstep?

Can my Wildgrain Box be delivered to a P.O. box?

Can my Wildgrain Box be delivered to a RV park?

Can I update my shipping address if my order's in transit?

How do Wildgrain fulfillment centers avoid cross-contamination with their gluten-free items?

Can I buy a physical Wildgrain gift card?

Do you offer corporate gift options?

Gifting 🎁

What does it mean that Wildgrain breads are "parbaked"?

How do I know when my Wildgrain bread is fully baked?

What should I do if my Wildgrain bread is consistently overbaking?

What should I do if my Wildgrain bread is consistently underbaking?

Do I need to adjust Wildgrain's bread instructions if I live at high altitude?

Do I need to adjust Wildgrain's bread instructions if I have a convection oven?

Can I bake Wildgrain bread in an air fryer?

How should I store my baked Wildgrain bread?

Are Wildgrain breads delivered pre-sliced?

Why do some Wildgrain breads have a darker interior?

Why are some Wildgrain breads denser than others?

Do Wildgrain breads need to reach a certain internal temperature?

If I don’t live in a dedicated gluten-free household, how should I adjust the gluten-free bread baking instructions?

Bread Tips 🥖

How do I prevent my Wildgrain pasta from sticking when it cooks?

Do I need to adjust Wildgrain's pasta instructions if I live at high altitude?

How should I store my cooked Wildgrain pasta?

Pasta Tips 🍝

What should I do if my Croissants arrive slightly smushed?

Do I need to adjust Wildgrain's pastry instructions if I live at high altitude?

Do I need to adjust Wildgrain's pastry instructions if I have a convection oven?

Can I unroll the Croissants to add my own filling?

How should I store my baked Wildgrain pastries?

Why do the biscuits sometimes have a greenish/blueish color inside?

What's the difference between Chocolate Avalanche Croissants and Chocolate Croissants?

What carrier do you use for shipping?Updated a month ago