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Shipping 🚚

13 articles

We ship everywhere in the United States except to Hawaii, Puerto Rico and Alaska.

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Where does Wildgrain ship to?

We ship everywhere in the United States except to Hawaii, Puerto Rico, and Alaska.

When will my Wildgrain Box arrive?

You’ll receive a UPS tracking number when your Wildgrain Box has shipped, and 1-7 business days later, your box will arrive.

What carrier do you use for shipping?

We use UPS for shipping (in some rare cases FedEx). Shipping typically takes 1-4 days.

Will my items stay cold in transit?

Yes, our items are par-baked, flash-frozen, and then vacuum sealed. The box is then packed with insulation and a specific amount of dry ice that is calculated based on your location. You’ll receive a UPS tracking number when your Wildgrain Box has sh

Do I need to be home to receive my box?

No, you do not need to be home to sign for your Wildgrain Box delivery. Our Wildgrain Boxes are packed with insulation and dry ice so that they stay nice and cold for several hours upon arrival. That said, you should plan to unpack the items and put

What do I do with the dry ice disc my box?

If there’s still dry ice in your Wildgrain Box when you open it up, please do not touch the dry ice! After putting your items in your freezer, let your box sit in a well-ventilated area until the dry ice dissipates. Be sure to keep dry ice out of rea

How can I view my order status?

You’ll receive emails and SMS notifications every step of the way, letting you know about your order status. You can login to your Wildgrain account to have access to all your membership details.

How can I track my delivery?

You can track your Wildgrain delivery at track.wildgrain.com. You’ll also receive SMS notifications the morning that your Wildgrain Box is out for delivery and when your Wildgrain Box has been delivered. Please put your Wildgrain Box items in the fre

What if I need to change my order details?

You can edit all your membership details by visiting your Wildgrain account. Or you can email us at [email protected] so we can edit it before your Wildgrain Box gets shipped out.

What if UPS says my order is delivered, but it’s not on my doorstep?

The first step is to call UPS to find out if they know where your Wildgrain Box is. If they can’t help, please email us at [email protected] and we’ll help you track it down!

When will my credit card be charged?

Your credit card will be charged approximately 1 hour after completing checkout. Changes needed after that time can be requested by emailing [email protected] and we’ll do our best to accommodate all requests.

Is my credit card information secure?

Yes. We use the same secure, 256-bit encrypted payment gateway trusted by OpenTable, Kickstarter, Lyft, Twitter, and more. They store your credit card information and are fully PCI-compliant.

What if my box arrives thawed?

If your box arrives with no dry ice left and/or the items are thawed, it’s okay as long as the items containing egg and/or dairy feel cold to the touch (as if refrigerated) upon arrival.